Frequently Asked Questions

When do I pay for the repair?

Payment is made on completion. Terms and Conditions Apply

Will I lose any data from my Mobile Phone?

We endeavour to keep all info unless it is necessary to remove as a part of the repair. These repair usually include software problems or liquid damage. If your data is particularly important please do let us know when you bring in your Mobile Phone.

What payment methods do you accept?

We accept all major Australian credit or debit card, cash and Company cheques. Payment by online bank transfer can be arranged by special request.

Do I get a warranty?

Our repairs carry a limited 3 month warranty.

What kind of parts do you use for repairs?

We only use 100% genuine parts where possible. If original parts are not available we will source the next best thing OEM parts from the same factories that produce the parts.

Will I still have my warranty intact?

Unfortunately any repairs not done by the manufacturer will usually void your warranty

What is the procedure for sending my Mobile Phone in for repair?

Please package your Mobile Phone well in a box or padded envelope, with a return addressed registered envelope.Then send it to: CTF Mobile Phone RepairsUnit 4/25 Culloton CrescentBalga WA 6061Once we receive the unit we will book in the job and contact you with a job number. We will attempt the repair. If the problem is more serious than expected we may need to contact you to advise you of the price, and get your authority to continue.

I would prefer to bring my Mobile Phone in person, can I drop it off?

Yes, you can either drop it in or collect once it's ready, or for some repairs we may be able to offer a while-you-wait service.

How long will I have to be without my Mobile Phone while its being repaired by Mobile Repair Centre?

Most repairs are carried out within 3-5 working days; some high level repairs such as liquid damage can take longer.We pride ourselves on our quick turnaround times. However, on some occasions our turnaround times can be extended due to a high level of repairs or parts availability.We do offer a "Fast Track" service if you need your mobile repaired faster than the standard lead time.

Why should I bring my Mobile Phone to you?

We are one of Perth’s leading non-warranty Mobile Phone repair centers. We have been dealing with repairs on mobile devices for the last 8 years. We offer a fast efficient repair service for all Mobile Phone. Most Mobile Phone repairs carry a 3 month warranty. Check Terms and Conditions for full details.


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